How Can We Help?

We accept raw DNA files from all major testing services: 23andMe (.txt), AncestryDNA (.txt), MyHeritage (.csv), FamilyTreeDNA (.csv), and LivingDNA (.txt or .csv). We currently accept .txt and .csv files only.

Files should be under 500MB and uncompressed. If you're having trouble, try downloading a fresh copy directly from your DNA testing service.

Simply drag and drop your file onto the upload area, or click to browse your computer. Our system will automatically detect the format and begin processing.

You'll receive an email confirmation once your upload is complete, and another when your report is ready—typically within 24-72 hours.

On supported browsers, your raw DNA file is parsed locally on your device. Only limited structured findings are transferred after explicit consent, and raw DNA is not sent to our AI narrative provider.

We do not sell genetic data or share it for advertising. Operational service-provider processing and retention are described in our Privacy Policy and consent disclosures.

Processing times vary based on file size, queue depth, and system availability. Most reports are ready within 24-72 hours from upload.

Your Command Center shows the latest status of your report. We'll email you the moment your report is ready.

Yes. If you have a new DNA file or want to regenerate your report with updated databases, simply upload again from your Command Center. Each report generation counts as a separate purchase.

Your personalized report includes: an executive summary of key findings, detailed variant analysis with clinical significance, carrier status information, pharmacogenomic insights, and an AI-assisted narrative that translates complex genetics into plain language.

Reports also include educational context about what each finding means—and what it doesn't mean—so you can discuss results confidently with healthcare providers.

Your report remains accessible in your Command Center as long as your account is active. Download your PDF anytime to keep a permanent copy on your device.

Note: If a refund is approved, Command Center access is revoked. Be sure to download your PDF before initiating a refund request.

Our AI-generated narrative translates structured findings into readable educational context. It explains variant classifications in everyday language without providing diagnosis, treatment instructions, or medical advice.

Important: The AI only sees limited structured findings (variant names and classifications), never your raw DNA sequence. Consent to this AI transfer is required to generate your report — without it, report generation cannot proceed.

AI-generated content is not individually reviewed by a healthcare professional and is not used for marketing or to train external models.

Yes. As scientific databases evolve, you can regenerate your report to capture the latest research. Simply navigate to your Command Center and select "Regenerate Report." A small fee may apply depending on your purchase type.

Your report is designed for easy sharing. Download the PDF from your Command Center and email it directly to your healthcare provider, or print it for in-person visits.

The PDF includes an Educational Summary you can discuss with your doctor. Remember: this is an educational report, not a clinical diagnosis—your doctor can help interpret findings in the context of your full health picture.

"Accuracy" really comes down to two different things — and it helps to hold them apart.

The first is how settled the science is. Every finding is matched against the established clinical-genetics evidence base — the same peer-reviewed research clinicians rely on — and graded using the standards set by the American College of Medical Genetics and Genomics (ACMG), the same framework clinical labs use to weigh how much a variant matters. Some findings rest on decades of deep research; others on newer, still-emerging studies, so we flag how settled each one is rather than presenting everything as equally certain.

The second is how much a finding actually shows up in you. A genetic result is a tendency, not a verdict. A gene almost never acts alone. Whether a tendency actually shows up, and how strongly, is shaped by your daily habits, your environment, and often other genes that can amplify it, soften it, or cancel it out — and a single DNA file captures almost none of those. So two people with the very same result can experience it completely differently. Read each finding as "here's something worth your attention, and here's why" — not as a fixed outcome.

A few practical limits round it out: accuracy also depends on the quality of the file you upload, some positions can be "uncallable" where consumer testing didn't read them cleanly, and the science keeps advancing. This is an educational tool to help you ask sharper questions with a professional — not a diagnostic or clinical test.

The Command Center is your personalized hub for managing everything related to your DNA insights. From there you can view your current report, track when clinical databases like the established evidence-base are updated, browse your full report history, and access features specific to your subscription tier.

Whether you are on The Blueprint (one-time purchase), The Living Blueprint, or Performance Suite, the Command Center adapts to show the tools and information available to you.

The Supplement Context feature, available exclusively in Performance Suite, helps you understand how common supplements may interact with your genetic profile. It includes two components:

Supplement interaction checker: Flags potential interactions between supplements you take and your genetic variants, so you can have informed conversations with your healthcare provider.

Supplement-gene interaction checker: A deeper analysis covering 26 supplements across 10 genes, showing how your unique genetic makeup may influence supplement metabolism and effectiveness.

You can also export an Educational Summary (PDF) to share with your doctor or nutritionist for discussion.

Important: This feature provides educational context only—not dosage recommendations or treatment guidance. Always consult a qualified healthcare professional before making changes to your supplement routine.

Your report is built on authoritative public genetic, pharmacogenomic, and biomedical-literature resources — the kind of evidence base clinical professionals draw on. Specifically:

• ClinVar — a public archive maintained by the U.S. National Institutes of Health (NIH/NCBI) that aggregates submitted reports on how specific genetic variants relate to health, disease, and drug response.
• PharmGKB (the Pharmacogenomics Knowledge Base) — a curated resource specializing in how genetic variation can influence the way the body responds to certain medications.
• PubMed — the National Library of Medicine's (NCBI/NLM) database of biomedical-literature citations, used to ground interpretations in published research.

What you pay for is the work of translating these complex, technical resources into a clear, personalized, educational narrative — not the raw database lookup. This report provides educational context only and does not replace professional medical evaluation, diagnosis, or treatment.

On supported browsers, raw DNA parsing occurs locally on your device. We use encrypted connections for any service communication, and only limited structured findings are transferred after explicit consent.

Your raw DNA file is never sent to third-party AI narrative services. Only limited structured findings are used for narrative generation, and only with your explicit consent.

As a privacy-first platform, your account is private by default. Access for troubleshooting is only possible if you provide explicit, time-limited permission.

Your raw DNA and personal information are never sold, shared, or used for marketing. You choose when and with whom to share your report.

You can request data deletion from your account settings. We process deletion requests according to our Privacy Policy and applicable law, while retaining limited records where required for legal, security, or billing purposes.

Before deletion, you may request an export where available. Retained records are handled according to our Privacy Policy.

During signup, you'll complete a layered consent flow — each item is a separate checkbox you click yourself, and nothing is pre-checked: Terms of Service, Privacy Policy, Genetic Processing, AI Narrative, AI Transfer, Security Fingerprint, an 18-or-older attestation, and an own-DNA attestation. Each acknowledges that results are educational, not medical advice. Residents of some states are asked for additional consents (such as direct-to-consumer privacy, written genetic consent, sensitive-data acknowledgment, or third-party-sharing).

At launch, DNA Health Insights supports only analysis of your own DNA. We do not currently support uploading or analyzing DNA on behalf of another person, including a child, relative, spouse, or someone for whom you hold legal authority.

DNA Health Insights is available only to U.S. residents who are physically located in the United States and otherwise eligible under our jurisdiction rules. If you believe a location block is incorrect, contact Support and request manual jurisdiction review.

We do not sell genetic data or share it for advertising. Operational service-provider processing and legal-request handling are described in our Privacy Policy.

If you opt into AI narrative generation, limited structured findings are processed under the terms described in our Privacy Policy. Raw DNA files are not sent for narrative generation.

HMAC (Hash-based Message Authentication Code) is a security fingerprint we generate from your DNA file to help verify data integrity.

Think of it as a unique signature for your file. It ensures the data we analyze is exactly what you uploaded, protecting against accidental corruption.

Yes. We use encrypted connections and managed infrastructure controls for data handled by the service. See the Privacy Policy for current security architecture details.

Encryption and access controls are designed to reduce risk, but no system can eliminate all security risk. We maintain safeguards appropriate for sensitive data.

We do not sell genetic data or share it for advertising. We use limited service providers for functions such as hosting, payments, email, and optional AI narrative generation, as described in our Privacy Policy.

Our service-provider terms and data-use restrictions are described in our Privacy Policy.

The Blueprint is $49 one-time. The Living Blueprint is $12.99/month or $99/year. The Performance Suite is $19.99/month or $149/year. This includes educational variant analysis, pharmacogenomic context, and an AI-generated narrative based on your structured findings.

Pricing and available tiers are shown before you purchase.

We accept major credit cards and digital wallets through our secure payment processor.

Checkout is available only to eligible U.S. residents who are physically located in the United States. If you believe a location block is incorrect, contact Support and request manual jurisdiction review.

Refund eligibility depends on whether your report has been viewed or downloaded. See the Refund Policy for full terms. To request a refund, visit your Command Center.

Visit your Command Center and select "Refund Request" next to your report. The automated flow will show your current refund options and any required acknowledgments before you submit.

If a refund is approved, we send an email confirmation after the request is recorded. Some requests may require additional review.

Bank disputes can take time and may require account restrictions while the dispute is reviewed. If you have a billing concern, start with the refund request flow so we can show the available options.

If you believe a charge was unauthorized, contact your payment provider and submit an inquiry through our contact form. Refund requests and bank disputes are separate processes. See Refund Policy.

Receipts are automatically emailed after purchase and available in your Command Center under "Billing History." For additional assistance, contact us via the contact form.

If account credit is offered for your request, the refund flow will show the amount, eligible uses, and any limitations before you accept. Credit availability is governed by the Refund Policy and shown before acceptance.

Yes! We offer two subscription tiers for ongoing access and advanced features:

The Living Blueprint ($12.99/month or $99/year) includes ongoing report access, database refresh notifications, and full evidence-base update details in your Command Center.

The Performance Suite ($19.99/month or $149/year) adds the supplement interaction checker, supplement-gene interaction checker (26 supplements x 10 genes), and Educational Summary export (PDF).

Visit our pricing page for full details.

No. DNA Health Insights is available only to eligible U.S. residents who are physically located in the United States. Charges are in USD. If checkout or access is blocked because of location detection and you believe that is incorrect, contact Support and request manual jurisdiction review.

DNA Health Insights is designed for the latest versions of Chrome, Firefox, Safari, and Edge.

For best results, keep your browser updated. Large DNA uploads work best on desktop browsers.

First, verify your file format matches our accepted types. Check that your file is under 500MB and uncompressed.

Try refreshing the page, clearing your browser cache, using a private window, or switching browsers.

If the issue persists, submit a request via our contact form with the error message and report ID, but do not send raw DNA files or sensitive genetic data.

Report loading issues are usually browser-related. Try these steps:

• Clear browser cache and cookies
• Disable browser extensions temporarily
• Try a private window
• Check your internet connection

If the issue persists across multiple browsers, contact us with your report ID and a brief description of the issue.

Processing times vary based on file size, queue depth, database updates, and system availability. Your Command Center shows the latest status.

If processing has taken longer than expected, submit a request via our contact form with your report ID. We aim to respond within 2 business days.

The Command Center is designed to work on modern mobile devices for viewing reports and PDFs.

For large raw DNA uploads, a desktop browser and stable connection are recommended.

Common error codes:

• 401: Session expired—log in again
• 403: Access denied—check your account status
• 413: File too large—ensure your file is under 500MB
• 500: Server error—try again in a few minutes

For persistent errors, contact us via the contact form with the error code.

Chrome/Edge: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "Cached images and files," then click Clear.

Safari: Go to Preferences → Privacy → Manage Website Data → Remove All.

Firefox: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "Cache," then click Clear Now.

Once downloaded, your PDF report is accessible offline. We recommend downloading and archiving your PDF for permanent offline reference.

We design the platform with accessibility in mind and work toward WCAG AA alignment.

If you encounter an accessibility barrier, please report it via the contact form so we can evaluate it.

No. DNA Health Insights provides educational genetic analysis only. Our reports are not diagnoses, treatment recommendations, or medical advice of any kind.

Always consult a qualified healthcare provider before making health decisions. Support cannot interpret symptoms, advise on treatment, or assess the medical significance of findings.

If you are experiencing a medical emergency, call 911 (US) or your local emergency number immediately. Go to the nearest emergency room.

Support cannot provide emergency guidance or assess urgent symptoms. Do not wait for a response from us if you need immediate medical attention.

Yes, sharing with your healthcare provider is encouraged. Your report can serve as a starting point for informed discussions about your health.

However, your doctor will need to interpret findings in the context of your complete medical history, family history, and current symptoms. This report supplements—but does not replace—professional medical evaluation.

No. Consumer DNA tests analyze a subset of genetic variants and have limitations in coverage and accuracy compared to clinical-grade testing.

If you have concerns about specific genetic conditions, or if this report identifies potentially significant findings, discuss clinical testing options with your healthcare provider or a genetic counselor.

Clinical genetic tests typically analyze more variants with higher accuracy and are performed in certified laboratories. Consumer tests may miss variants, have false positives, or lack coverage of certain genes.

Where source databases reference clinical classification frameworks, we present that context for education. Any concerning finding should be reviewed with a qualified healthcare provider and confirmed through clinical testing if appropriate.

Never change or stop medications based on this report without consulting your prescribing physician.

Pharmacogenomic insights in your report are educational and should be discussed with your doctor before making any medication changes. Drug response is complex and involves factors beyond genetics.