How Can We Help?

We accept raw DNA files from all major testing services: 23andMe (.txt), AncestryDNA (.txt), MyHeritage (.csv), FamilyTreeDNA (.csv), and LivingDNA (.txt or .csv). We currently accept .txt and .csv files only.

Files should be under 500MB and uncompressed. If you're having trouble, try downloading a fresh copy directly from your DNA testing service.

Each testing service stores raw DNA data in a different place. We keep a provider-by-provider guide for 23andMe, AncestryDNA, MyHeritage, FamilyTreeDNA, and LivingDNA.

Visit the raw DNA download guide for current steps, file notes, and official help-center links for each service.

Simply drag and drop your file onto the upload area, or click to browse your computer. Our system will automatically detect the format and begin processing.

You'll receive an email confirmation once your upload is complete, and another when your report is ready—typically within 24-72 hours.

On supported browsers, your full genomic file is read and parsed locally on your own device—it is never transmitted to us or stored on our servers. We only receive your structured findings, which are a tiny, population-shared subset of your DNA that cannot identify you.

We do not sell genetic data or share it for advertising. With your explicit consent, only your non-identifying structured findings are shared with our narration model to generate your report, while your complete genome stays safe on your own device.

Processing times vary based on file size, queue depth, and system availability. Most reports are ready within 24-72 hours from upload.

Your Command Center shows the latest status of your report. We'll email you the moment your report is ready.

Yes. Re-upload your DNA file to run a separate new analysis using the current verified research release. Your existing reports stay unchanged and available. Any price that applies is shown before you begin.

Your personalized report includes: an executive summary of key findings, detailed variant analysis with clinical significance, carrier status information, pharmacogenomic insights, and a plain-language narrative produced through the DNA Health Insights interpretive framework and report compilation methodology.

Reports also include educational context about what each finding means—and what it doesn't mean—so you can discuss results confidently with healthcare providers.

Your report remains accessible in your Command Center as long as your account is active. Download your PDF anytime to keep a permanent copy on your device.

Note: If a refund is approved, Command Center access is revoked. Be sure to download your PDF before initiating a refund request.

Our AI-assisted narrative is not a loose prompt-to-chatbot summary. It is drafted from your structured findings inside the DNA Health Insights interpretive framework and report compilation methodology, with technical implementation by Mastermind Group Ventures LLC. The framework governs source context, finding categories, safety boundaries, and how genetic evidence is translated into readable educational language.

Important: The AI model sees only your structured findings—specific studied positions and their interpretation—never your full genomic file. Sharing these limited findings is what allows the governed narration pipeline to speak specifically about your actual DNA. Explicit consent to this transfer is required to write your report.

Narrative content is produced with AI assistance inside this framework, is not individually reviewed by a healthcare professional, and is not used for marketing or to train external models.

Open your Command Center when a verified research release is available, review the release details, and re-upload your DNA file to run a separate new analysis. Your earlier reports remain unchanged. Any price that applies is shown before you begin.

Your report is designed for easy sharing. Download the PDF from your Command Center and email it directly to your healthcare provider, or print it for in-person visits.

The PDF includes an Educational Summary you can discuss with your doctor. Remember: this is an educational report, not a clinical diagnosis—your doctor can help interpret findings in the context of your full health picture.

"Accuracy" really comes down to two different things — and it helps to hold them apart.

The first is how settled the science is. Every finding is matched against the established clinical-genetics evidence base — the same peer-reviewed research clinicians rely on — and graded using the standards set by the American College of Medical Genetics and Genomics (ACMG), the same framework clinical labs use to weigh how much a variant matters. Some findings rest on decades of deep research; others on newer, still-emerging studies, so we flag how settled each one is rather than presenting everything as equally certain.

The second is how much a finding actually shows up in you. A genetic result is a tendency, not a verdict. A gene almost never acts alone. Whether a tendency actually shows up, and how strongly, is shaped by your daily habits, your environment, and often other genes that can amplify it, soften it, or cancel it out — and a single DNA file captures almost none of those. So two people with the very same result can experience it completely differently. Read each finding as "here's something worth your attention, and here's why" — not as a fixed outcome.

A few practical limits round it out: accuracy also depends on the quality of the file you upload, some positions can be "uncallable" where consumer testing didn't read them cleanly, and the science keeps advancing. This is an educational tool to help you ask sharper questions with a professional — not a diagnostic or clinical test.

The Command Center is your personalized hub for managing everything related to your DNA insights. From there you can view your current report, track when clinical databases like the established evidence-base are updated, browse your full report history, and access features specific to your subscription tier.

Whether you are on The Blueprint (one-time purchase), The Living Blueprint, or Performance Suite, the Command Center adapts to show the tools and information available to you.

The Supplement Context feature, available exclusively in Performance Suite, helps you understand how common supplements may interact with your genetic profile. It includes two components:

Supplement interaction checker: Flags potential interactions between supplements you take and your genetic variants, so you can have informed conversations with your healthcare provider.

Supplement-gene interaction checker: A deeper analysis covering 26 supplements across 10 genes, showing how your unique genetic makeup may influence supplement metabolism and effectiveness.

You can also export an Educational Summary (PDF) to share with your doctor or nutritionist for discussion.

Important: This feature provides educational context only—not dosage recommendations or treatment guidance. Always consult a qualified healthcare professional before making changes to your supplement routine.

Your report is built on authoritative public genetic, pharmacogenomic, and biomedical-literature resources — the kind of evidence base clinical professionals draw on. Specifically:

• ClinVar — a public archive maintained by the U.S. National Institutes of Health (NIH/NCBI) that aggregates submitted reports on how specific genetic variants relate to health, disease, and drug response.
• PharmGKB — a curated pharmacogenomics resource that helps explain what published evidence says about how genetic variation may influence medication response. We use this evidence as educational context for conversations with a clinician or pharmacist, not to diagnose, prescribe, or recommend individualized treatment.
• Curated medication context — a DNA Health Insights layer that limits medication examples to structured findings or source-attributed clinical pharmacogenetics guidance, so report narration does not invent medication examples from general AI memory.
• Clinical pharmacogenetics guidance — the Clinical Pharmacogenetics Implementation Consortium (CPIC) provides peer-reviewed, evidence-based gene/drug clinical testing guidelines. Our curated medication-context layer may use public CPIC/ClinPGx gene-drug guidance and ClinPGx/PharmGKB pharmacogenomics context. ClinPGx provides these public data under CC BY-SA 4.0 and its Data Usage Policy.
• PubMed — the National Library of Medicine's (NCBI/NLM) database of biomedical-literature citations, used to ground interpretations in published research.

When a report names a medication class or example, it is included as educational source context for a gene pathway, not as a recommendation to use, avoid, start, stop, or change any medication. Those examples are constrained by our curated medication-context layer, linked to approved source entries, and should be discussed with a qualified clinician or pharmacist when relevant.

What you pay for is the work of translating these complex, technical resources into a clear, personalized, educational narrative — not the raw database lookup. This report provides educational context only and does not replace professional medical evaluation, diagnosis, or treatment.

The part of your genetics that could actually identify you is your full genomic file—the complete dataset you export from your consumer testing service. That full file is what makes you uniquely you, and it is the file we are most careful with. On supported browsers, your file is read directly on your own device and is never transmitted to us. We do not upload, store, or share your complete genome.

What our analysis works from is something much smaller: a limited set of structured findings. These are specific, well-studied positions in your DNA and how scientific research interprets them. These findings represent a tiny fraction of your overall genome, and each finding is shared by large portions of the population. Because of that, they cannot be reassembled—by us, by an AI model, or by anyone else—to reconstruct your identity. Think of a fingerprint: your full print is uniquely yours, but a thousandth of it identifies no one. The uniqueness lives in the whole, not in any small slice.

To write your report in plain language, we share only those structured findings with our narration model—never your full genomic file. This sharing is deliberate and necessary: it is what allows us to speak specifically and accurately about your actual DNA, doing a genuine, research-grounded reading of your findings rather than vague guesswork from a system that never touched your data. Protecting your complete genome and using your individual findings are two sides of the same privacy promise. We guard the part that identifies you, and we put the small, non-identifying part to work for your health.

On supported browsers, your full genomic file is parsed locally on your own device and is never transmitted to our servers. We use encrypted connections for our service communications, and only receive your structured findings—the tiny, population-shared, non-identifying subset used to generate your report.

Your complete genomic file is never shared with a generic AI chatbot or open-ended prompting workflow. With your explicit consent, only your structured findings are shared with the narration model used inside the DNA Health Insights report framework.

We never transmit or upload your full genomic file anywhere. It is parsed entirely locally in your web browser, staying under your physical control. Our analysis runs solely from your individual findings, which represent specific common traits shared by large portions of the population and cannot be forensically reassembled into a person's identity.

Only these non-identifying structured findings (such as gene names and scientific variant classifications) are shared with our narration service to translate results into clear, plain language. Sharing these specific, population-shared findings is what enables our narration model to speak with absolute scientific accuracy about your actual DNA, rather than resorting to generalities.

As a privacy-first platform, your account is private by default. Your full genomic file never leaves your device, and access to your structured findings for troubleshooting is only possible if you provide explicit, time-limited permission.

Your complete genome, structured findings, and personal information are never sold, rented, or used for marketing. You choose when and with whom to share your final report.

You can request data deletion from your account settings. We process deletion requests according to our Privacy Policy and applicable law, while retaining limited records where required for legal, security, or billing purposes.

Before deletion, you may request an export where available. Retained records are handled according to our Privacy Policy.

During signup, you'll complete a layered consent flow — each item is a separate checkbox you click yourself, and nothing is pre-checked: Terms of Service, Privacy Policy, Genetic Processing, AI Narrative, AI Transfer, Security Fingerprint, an 18-or-older attestation, and an own-DNA attestation. Each acknowledges that results are educational, not medical advice. Residents of some states are asked for additional consents (such as direct-to-consumer privacy, written genetic consent, sensitive-data acknowledgment, or third-party-sharing).

At launch, DNA Health Insights supports only analysis of your own DNA. We do not currently support uploading or analyzing DNA on behalf of another person, including a child, relative, spouse, or someone for whom you hold legal authority.

DNA Health Insights is available only to U.S. residents who are physically located in the United States and otherwise eligible under our jurisdiction rules. If you believe a location block is incorrect, contact Support and request manual jurisdiction review.

We do not sell genetic data or share it for advertising. Operational service-provider processing and legal-request handling are described in our Privacy Policy.

If you opt into AI-assisted narrative generation, we share only your structured findings—the limited, population-shared subset used by the report framework—with our narration model. Your full genomic file is never transmitted or sent for narrative generation.

HMAC (Hash-based Message Authentication Code) is a security fingerprint we generate from your DNA file to help verify data integrity.

Think of it as a unique signature for your file. It ensures the data we analyze is exactly what you uploaded, protecting against accidental corruption.

Yes. We use encrypted connections and managed infrastructure controls for data handled by the service. See the Privacy Policy for current security architecture details.

Encryption and access controls are designed to reduce risk, but no system can eliminate all security risk. We maintain safeguards appropriate for sensitive data.

We do not sell genetic data or share it for advertising. We use limited service providers for functions such as hosting, payments, email, and optional AI-assisted narrative generation inside the report framework, as described in our Privacy Policy.

Our service-provider terms and data-use restrictions are described in our Privacy Policy.

The Blueprint is $49 one-time. The Living Blueprint is $12.99/month or $99/year. The Performance Suite is $19.99/month or $149/year. This includes educational variant analysis, pharmacogenomic context, and a framework-governed narrative based on your structured findings.

Pricing and available tiers are shown before you purchase.

We accept major credit cards and digital wallets through our secure payment processor.

Checkout is available only to eligible U.S. residents who are physically located in the United States. If you believe a location block is incorrect, contact Support and request manual jurisdiction review.

Refund eligibility depends on whether your report has been viewed or downloaded. See the Refund Policy for full terms. To request a refund, visit your Command Center.

Visit your Command Center and select "Refund Request" next to your report. The automated flow will show your current refund options and any required acknowledgments before you submit.

If a refund is approved, we send an email confirmation after the request is recorded. Some requests may require additional review.

Bank disputes can take time and may require account restrictions while the dispute is reviewed. If you have a billing concern, start with the refund request flow so we can show the available options.

If you believe a charge was unauthorized, contact your payment provider and submit an inquiry through our contact form. Refund requests and bank disputes are separate processes. See Refund Policy.

Receipts are automatically emailed after purchase and available in your Command Center under "Billing History." For additional assistance, contact us via the contact form.

If account credit is offered for your request, the refund flow will show the amount, eligible uses, and any limitations before you accept. Credit availability is governed by the Refund Policy and shown before acceptance.

Yes! We offer two subscription tiers for ongoing access and advanced features:

The Living Blueprint ($12.99/month or $99/year) includes ongoing report access, research-release notifications, and release details in your Command Center. New research is used when you choose to run a new analysis; existing reports stay unchanged.

The Performance Suite ($19.99/month or $149/year) adds the supplement interaction checker, supplement-gene interaction checker (26 supplements x 10 genes), and Educational Summary export (PDF).

Visit our pricing page for full details.

No. DNA Health Insights is available only to eligible U.S. residents who are physically located in the United States. Charges are in USD. If checkout or access is blocked because of location detection and you believe that is incorrect, contact Support and request manual jurisdiction review.

DNA Health Insights is designed for the latest versions of Chrome, Firefox, Safari, and Edge.

For best results, keep your browser updated. Large DNA uploads work best on desktop browsers.

First, verify your file format matches our accepted types. Check that your file is under 500MB and uncompressed.

Try refreshing the page, clearing your browser cache, using a private window, or switching browsers.

If the issue persists, submit a request via our contact form with the error message and report ID. You can describe the finding you need help locating or understanding, but we do not need your full raw DNA file.

Report loading issues are usually browser-related. Try these steps:

• Clear browser cache and cookies
• Disable browser extensions temporarily
• Try a private window
• Check your internet connection

If the issue persists across multiple browsers, contact us with your report ID and a brief description of the issue.

Processing times vary based on file size, queue depth, database updates, and system availability. Your Command Center shows the latest status.

If processing has taken longer than expected, submit a request via our contact form with your report ID. We aim to respond within 2 business days.

The Command Center is designed to work on modern mobile devices for viewing reports and PDFs.

For large raw DNA uploads, a desktop browser and stable connection are recommended.

Common error codes:

• 401: Session expired—log in again
• 403: Access denied—check your account status
• 413: File too large—ensure your file is under 500MB
• 500: Server error—try again in a few minutes

For persistent errors, contact us via the contact form with the error code.

Chrome/Edge: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "Cached images and files," then click Clear.

Safari: Go to Preferences → Privacy → Manage Website Data → Remove All.

Firefox: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "Cache," then click Clear Now.

Once downloaded, your PDF report is accessible offline. We recommend downloading and archiving your PDF for permanent offline reference.

We design the platform with accessibility in mind and work toward WCAG AA alignment.

If you encounter an accessibility barrier, please report it via the contact form so we can evaluate it.

No. DNA Health Insights provides educational genetic analysis only. Our reports are not diagnoses, treatment recommendations, or medical advice of any kind.

Always consult a qualified healthcare provider before making health decisions. Support cannot interpret symptoms, advise on treatment, or assess the medical significance of findings.

If you are experiencing a medical emergency, call 911 (US) or your local emergency number immediately. Go to the nearest emergency room.

Support cannot provide emergency guidance or assess urgent symptoms. Do not wait for a response from us if you need immediate medical attention.

Yes, sharing with your healthcare provider is encouraged. Your report can serve as a starting point for informed discussions about your health.

However, your doctor will need to interpret findings in the context of your complete medical history, family history, and current symptoms. This report supplements—but does not replace—professional medical evaluation.

No. Consumer DNA tests analyze a subset of genetic variants and have limitations in coverage and accuracy compared to clinical-grade testing.

If you have concerns about specific genetic conditions, or if this report identifies potentially significant findings, discuss clinical testing options with your healthcare provider or a genetic counselor.

Clinical genetic tests typically analyze more variants with higher accuracy and are performed in certified laboratories. Consumer tests may miss variants, have false positives, or lack coverage of certain genes.

Where source databases reference clinical classification frameworks, we present that context for education. Any concerning finding should be reviewed with a qualified healthcare provider and confirmed through clinical testing if appropriate.

Never change or stop medications based on this report without consulting your prescribing physician.

Pharmacogenomic insights in your report are educational and should be discussed with your doctor before making any medication changes. Drug response is complex and involves factors beyond genetics.