How Can We Help?

We accept raw DNA files from all major testing services: 23andMe (.txt), AncestryDNA (.txt), MyHeritage (.csv), FamilyTreeDNA (.csv), and raw VCF files.

Files should be under 500MB and uncompressed. If you're having trouble, try downloading a fresh copy directly from your DNA testing service.

Simply drag and drop your file onto the upload area, or click to browse your computer. Our system will automatically detect the format and begin processing.

You'll receive an email confirmation once your upload is complete, and another when your report is ready—typically within 24-72 hours.

Yes. All uploads use TLS 1.3 encryption. Your raw DNA file is analyzed on secure servers and never shared with third parties for marketing or external model training.

Only limited structured findings (not your raw DNA) are used for AI narrative generation, and only if you opt in. You retain full ownership of your data and can delete it anytime.

Processing times vary based on file size, queue depth, and system availability. Most reports are ready within 24-72 hours from upload.

Your dashboard shows the latest status of your report. We'll email you the moment your report is ready.

Yes. If you have a new DNA file or want to regenerate your report with updated databases, simply upload again from your dashboard. Each report generation counts as a separate purchase.

Your personalized report includes: an executive summary of key findings, detailed variant analysis with clinical significance, carrier status information, pharmacogenomic insights, and an AI-assisted narrative that translates complex genetics into plain language.

Reports also include educational context about what each finding means—and what it doesn't mean—so you can discuss results confidently with healthcare providers.

Your report remains accessible in your dashboard as long as your account is active. Download your PDF anytime to keep a permanent copy on your device.

Note: If a refund is approved, dashboard access is revoked. Be sure to download your PDF before initiating a refund request.

Our AI assistant translates raw genetic data into readable, personalized insights. It explains what your variants mean in everyday language—without losing scientific accuracy.

Important: The AI only sees limited structured findings (variant names and classifications), never your raw DNA sequence. You can opt out during report generation if you prefer raw data only.

AI-generated content is never used for marketing or to train external models.

Yes. As scientific databases evolve, you can regenerate your report to capture the latest research. Simply navigate to your dashboard and select "Regenerate Report." A small fee may apply depending on your purchase type.

Your report is designed for easy sharing. Download the PDF from your dashboard and email it directly to your healthcare provider, or print it for in-person visits.

The PDF includes a clinical summary section specifically formatted for medical professionals. Remember: this is an educational report, not a clinical diagnosis—your doctor can help interpret findings in the context of your full health picture.

Our analysis is based on peer-reviewed clinical databases maintained by leading research institutions. Variant classifications follow ACMG guidelines—the gold standard in genetic interpretation.

However, accuracy depends on the quality of your uploaded DNA file and current scientific understanding. Some variants may be "uncallable" due to coverage gaps in consumer testing. This is an educational tool, not a clinical test.

Raw DNA analysis occurs on secure servers. We use industry-standard encryption (AES-256 at rest, TLS 1.3 in transit) throughout the entire pipeline.

Your raw DNA file is never sent to third-party AI services. Only limited, structured findings are used for narrative generation—and only with your explicit consent.

As a privacy-first platform, your account is private by default. Access for troubleshooting is only possible if you provide explicit, time-limited permission.

Your raw DNA and personal information are never sold, shared, or used for marketing. You choose when and with whom to share your report.

You can request data deletion from your account settings. We process deletion requests according to our Privacy Policy and applicable law, while retaining limited records where required for legal, security, or billing purposes.

Before deletion, you may request an export where available. Retained records are handled according to our Privacy Policy.

During signup, you'll provide informed consent for genetic analysis. This includes acknowledgment that results are educational, not medical advice.

If uploading DNA on behalf of someone else, you must affirm you have authorization to analyze their genetic data according to our terms.

We design our data practices to support applicable genetic privacy requirements. Availability and rights may vary by location; see our Privacy Policy for details.

We do not sell DNA data and only respond to legal requests as required by applicable law, as described in our Privacy Policy.

If you opt into AI narrative generation, limited structured findings are processed under the terms described in our Privacy Policy. Raw DNA files are not sent for narrative generation.

HMAC (Hash-based Message Authentication Code) is a security fingerprint we generate from your DNA file to help verify data integrity.

Think of it as a unique signature for your file. It ensures the data we analyze is exactly what you uploaded, protecting against accidental corruption.

Yes. We use encrypted connections and managed infrastructure controls for data handled by the service. See the Privacy Policy for current security architecture details.

Encryption and access controls are designed to reduce risk, but no system can eliminate all security risk. We maintain safeguards appropriate for sensitive data.

We do not sell genetic data. We use limited service providers for functions such as hosting, payments, email, and optional AI narrative generation, as described in our Privacy Policy.

Our service-provider terms and data-use restrictions are described in our Privacy Policy.

The Blueprint (one-time report) is $49. Subscription plans start at $12.99/month for The Living Blueprint and $19.99/month for The Performance Suite, with annual discounts available. This includes full variant analysis, carrier screening, pharmacogenomic insights, and your personalized AI assistant narrative.

Pricing and available tiers are shown before you purchase.

We accept major credit cards and digital wallets through our secure payment processor.

Availability of specific payment methods may vary by location.

You may request a refund within 30 days of purchase. Eligibility depends on report status, access history, and our digital-service refund terms.

Before submitting a refund request, you can review self-service guidance that explains common report sections and limitations.

Your bank or payment provider controls when funds appear after a refund is approved. Report access is revoked upon refund approval.

Visit your dashboard and select "Refund Request" next to your report. The automated flow will show your current refund options and any required acknowledgments before you submit.

If a refund is approved, we send an email confirmation after the request is recorded. Some requests may require additional review.

Bank disputes can take time and may require account restrictions while the dispute is reviewed. If you have a billing concern, start with the refund request flow so we can show the available options.

If you believe a charge was unauthorized, contact your payment provider and submit an inquiry through our contact form.

Receipts are automatically emailed after purchase and available in your dashboard under "Billing History." For additional assistance, contact us via the contact form.

If account credit is offered for your request, the refund flow will show the amount, eligible uses, and any limitations before you accept.

Subscriptions are not currently available. If subscription features launch later, pricing and limits will be shown before purchase.

Yes. Payment availability may vary by country. Charges are in USD, and your bank may apply conversion fees. Refund eligibility is shown in the refund flow and may vary based on applicable terms.

DNA Health Insights is designed for the latest versions of Chrome, Firefox, Safari, and Edge.

For best results, keep your browser updated. Large DNA uploads work best on desktop browsers.

First, verify your file format matches our accepted types. Check that your file is under 500MB and uncompressed.

Try refreshing the page, clearing your browser cache, using a private window, or switching browsers.

If the issue persists, submit a request via our contact form with the error message and report ID, but do not send raw DNA files or sensitive genetic data.

Report loading issues are usually browser-related. Try these steps:

• Clear browser cache and cookies
• Disable browser extensions temporarily
• Try a private window
• Check your internet connection

If the issue persists across multiple browsers, contact us with your report ID and a brief description of the issue.

Processing times vary based on file size, queue depth, database updates, and system availability. Your dashboard shows the latest status.

If processing has taken longer than expected, submit a request via our contact form with your report ID. We aim to respond within 2 business days.

The dashboard is designed to work on modern mobile devices for viewing reports and PDFs.

For large raw DNA uploads, a desktop browser and stable connection are recommended.

Common error codes:

• 401: Session expired—log in again
• 403: Access denied—check your account status
• 413: File too large—ensure your file is under 500MB
• 500: Server error—try again in a few minutes

For persistent errors, contact us via the contact form with the error code.

Chrome/Edge: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "Cached images and files," then click Clear.

Safari: Go to Preferences → Privacy → Manage Website Data → Remove All.

Firefox: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "Cache," then click Clear Now.

Once downloaded, your PDF report is accessible offline. We recommend downloading and archiving your PDF for permanent offline reference.

We design the platform with accessibility in mind and work toward WCAG AA alignment.

If you encounter an accessibility barrier, please report it via the contact form so we can evaluate it.

No. DNA Health Insights provides educational genetic analysis only. Our reports are not diagnoses, treatment recommendations, or medical advice of any kind.

Always consult a qualified healthcare provider before making health decisions. Support cannot interpret symptoms, advise on treatment, or assess the medical significance of findings.

If you are experiencing a medical emergency, call 911 (US) or your local emergency number immediately. Go to the nearest emergency room.

Support cannot provide emergency guidance or assess urgent symptoms. Do not wait for a response from us if you need immediate medical attention.

Yes, sharing with your healthcare provider is encouraged. Your report can serve as a starting point for informed discussions about your health.

However, your doctor will need to interpret findings in the context of your complete medical history, family history, and current symptoms. This report supplements—but does not replace—professional medical evaluation.

No. Consumer DNA tests analyze a subset of genetic variants and have limitations in coverage and accuracy compared to clinical-grade testing.

If you have concerns about specific genetic conditions, or if this report identifies potentially significant findings, discuss clinical testing options with your healthcare provider or a genetic counselor.

Clinical genetic tests typically analyze more variants with higher accuracy and are performed in certified laboratories. Consumer tests may miss variants, have false positives, or lack coverage of certain genes.

Where source databases reference clinical classification frameworks, we present that context for education. Any concerning finding should be reviewed with a qualified healthcare provider and confirmed through clinical testing if appropriate.

Never change or stop medications based on this report without consulting your prescribing physician.

Pharmacogenomic insights in your report are educational and should be discussed with your doctor before making any medication changes. Drug response is complex and involves factors beyond genetics.